Frequently Asked Questions

Everything you need to know about the science of Soulqin and your order.

2. What is Quercetin and why do you use it?

Most antioxidant serums (like Vitamin C) sit on the surface of the skin because they cannot penetrate the skin barrier effectively. Soulqin is different. We utilize a European Patented Nano-Delivery System (EP 3 562 476 B1). This technology encapsulates the powerful antioxidant Quercetin in smart carriers that transport it inside the living cells. This ensures you get cellular-level repair, not just surface-level hydration

THE SCIENCE & FORMULA

1. What makes Soulqin different from other antioxidant serums?

Quercetin is a potent flavonoid found in nature (like in apples and onions) known for its incredible ability to neutralize free radicals and fight aging. Historically, it was difficult to use in skincare because it doesn't dissolve well in water. We solved this "solubility problem" with our patented technology, allowing your skin to finally absorb its full power.

3. When will I see results?

Many users report a "Cinderella Effect"—an immediate brightness and vigorous look shortly after application. For deep structural changes (wrinkle reduction and elasticity), we recommend consistent use for 4-6 weeks to allow the cellular regeneration cycle to take effect.

4. Are your products registered in the UAE?

Yes. All Soulqin products are registered with the Dubai Municipality (Montaji) and comply fully with UAE health and safety regulations, as well as the European Cosmetics Regulation.

6. Can I use these products if I am pregnant or breastfeeding?

Yes. Our formulas are "clean clinical." They are free from aggressive irritants like Parabens, SLS, SLES, and synthetic fragrances. The nano-carriers we use are biocompatible and non-toxic to cells. However, as with any active skincare, we recommend patch-testing a small amount on your wrist before full face application.

USAGE & ROUTINE

5. I have sensitive skin. Is Soulqin safe for me?

Soulqin products use safe, non-hormonal ingredients. However, during pregnancy, skin sensitivity can change. We always recommend consulting your doctor before starting any new potent skincare regimen.

7. In what order should I apply the products?

For the best "Molecular Ritual," follow this order:

  1. Skin Reset Tonic: To refine pores and prep the skin.

  2. Youth Serum: The active treatment step.

  3. Eye Reset Cream: Gently tapped around the orbital bone.

  4. Anti-Aging Elixir: To lock in moisture and seal the barrier.

9. How long does delivery take?

Yes. As the exclusive distributor, Troya Aesthetics ships to Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain.

ORDERS & SHIPPING

8. Do you ship to all Emirates?

Dubai & Sharjah: Next-day delivery for orders placed before 12 PM.

Other Emirates: 1-2 business days.

You will receive a tracking link via SMS/Email once your order is dispatched.

10. What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard) and Apple Pay.

11. What is your return policy?

Due to hygiene reasons, we can only accept returns of unopened and sealed products within 14 days of purchase. If you received a damaged item, please contact our support team immediately for a replacement.

13. Is the packaging sustainable?

Absolutely. We are a proud cruelty-free brand. We never test on animals, and we do not sell in markets that require animal testing.

ETHICS & VALUES

12. Is Soulqin Cruelty-Free?

Yes. We are committed to a "Zero Waste" target. Our packaging is recyclable, and we strive to minimize our environmental footprint in every step of production.